Return deliveries

Please consider the following proceeding for the return of devices and components:

  • The RMA document in connection with the clearance declaration must be enclosed, completed and signed, with every return to WDT. Otherwise, we reserve the right not to process your return or to charge you for any additional costs incurred.

 

  • Please notify us of your returns via email: info@werner-dosiertechnik.de. We will then provide you with an RMA number in advance.
  • Please enter this RMA number on the RMA document.
  • Please pack the goods properly (ideally in the original packaging) to preserve any warranty claims and avoid transport damage.
  • Please consider, that “wetted parts” (chlorine, acid, fragrance, water, etc.) which are returned have to be completely emptied and cleaned inside and out prior to shipment / provision and are therefore free of harmful substances (details see clearance declaration).
  • For the return of electronic components (control- and transformer boards…), please use the “ESD packaging” of the replacement parts received, if possible, or use equivalent packaging.
  • Returns must be sent to the address below.